Illuminate Learning 101 values the safety and wellbeing of children and young people. We want every child and young person to be safe and feel safe all of the time.

Charter of rights

All children and young people have a right to be safe, valued, and heard. Illuminate Learning 101 is committed to providing services that allow students to have the autonomy to voice their preferences and be respected.

Our duty of care

In certain circumstances, if your communication with us raises safety concerns we will try to contact you to check that you and/or others are safe. If necessary, we may need to pass on your contact information (if you have supplied it) to authorities who can help protect you and/or others, such as a crisis service or the police. Where possible we will work with you openly, letting you know if our concerns reach the point where we need to involve other services.

We are obliged to try to protect you and/or others if the information you submit tells us that:

• you are being seriously hurt by someone else 

• you are thinking of seriously harming yourself 

• someone else is being, is likely to be, seriously hurt by you or another person

Online Safety

Our sessions are provided online unless otherwise specified.

Tutoring Sessions:

• Sessions are conducted via a secure Zoom link for which a passcode has been included into the meeting invite.

• Sessions must not be recorded in any way, or at any time without express permission from the tutor, student, and the parent/guardian (where a student is under the age of 18).

• Students (under the age of 18) must attend their session at a place and time that allows their parent/guardian to provide adequate and active supervision for the session.

• Students are permitted to have a support person attend the session with them (this may or may not be their parent/ guardian). Any support person attending the session must not interfere with the teaching and learning of the session.

• Illuminate Learning 101 will provide records of written communication with students to parents/ guardians upon request and within 3 business days of receiving such a request.

• Students are permitted to save the ‘Zoom chat’ from their tutoring sessions to allow for access to references and discussion comments following their session. All material saved from the chat remains the property of Illuminate Learning 101 or the source where a web link connects to an external web page.

• Illuminate Learning 101 will conduct online lessons from a location that ensures the privacy of the student, and their parent/guardian is protected.

Students:

• Students must be fully clothed, and in a space where there is adult supervision (for students under the age of 18) for the duration of their tutoring session.

• Students must not share explicit content, use derogatory or offensive language, or reference restricted materials (beyond those prescribed by NESA as part of HSC English text prescriptions) during their tutoring session. This includes the use of language and images that may be used in a Zoom background.  

Parent/guardians:

Illuminate Learning 101 encourages parents/ guardians to take an active role in the learning and growth of their student/s. 

Where a student is under the age of 18:

• Parents/ guardians must provide current contact details at the time of booking, and be available to be contacted during the tutoring session.

• Parents/guardians are not permitted to record tutoring sessions or to disseminate materials provided through the tutoring session to other parties without express permission from Illuminate Learning 101.

• Parents/ guardians are encouraged to raise any concerns they have about tutoring sessions with Illuminate Learning 101 in writing via the website contact form or email. These concerns will be responded to within 3 business days counted from the first business day (or part thereof) of the correspondence being received.

• Parents/ guardians remain responsible for managing the conduct of their student (where the student is under the age of 18) at all times.

Illuminate Learning 101 is designed to support the learning of students in a safe space, and as such we will not tolerate abusive or offensive communication of any kind. Any behaviour or conduct that is considered abusive or offensive will be reported to the parent/guardian in the first instance.

Ongoing abusive or offensive conduct will result in the termination of the session without a refund. Where this conduct also breaches NSW or Commonwealth laws it will be reported to authorities.