Effective Date: 10 February, 2024

Illuminate Learning 101 (also, “we”, “our”, or “us”) provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use, and disclosure of the personal information we receive via our website (the “Site”) and through the use of any services provided by us through the Site (the “Services”).

This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Site. Your use of the Site and/or any of our Services signifies your acceptance of our Privacy Policy.

Information We Collect

We use the information we collect to provide and improve our Service, to administer your orders and bookings, to communicate with you, and to enable users of the Site to enjoy and easily navigate the Site. When you wish to contact us, create an account on the Site, edit account details, purchase products or services via the Site, use our Services, or join our mailing lists, we will ask for your Personal Information.

When we refer to your “Personal Information” in this Privacy Policy, we mean any information that identifies, describes, relates to, references, is capable of being associated with, or could reasonably be linked to you. We may also collect other information generated when you use our Site or Services that is not linked to you, which is not subject to the terms of this Privacy Policy.

Depending on how you use our Site and/or Services, we may directly collect the following types of Personal Information from you:

• your name;

• e-mail address;

• shipping address;

• billing address;

• IP address;

• telephone number; and

• online identifiers you use, such as your username, social media handles, and other similar types of identifiers.

Information from Social Networking Sites 

Our Service may include interfaces that allow you to connect with social networking sites (each an “SNS”). If you connect to an SNS through our Site, you authorize us to access, use, and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use, and store that information as described in this Policy. You can revoke our access to the information you provide in this way at any time by amending your account settings for the applicable SNS.

Automatically Collected Information

When you visit our Site, some information is automatically collected. For example, when you visit our Site your computer’s operating system, Internet Protocol (IP) address, access times, browser type and language, and the Site you visited before our Site are logged automatically (“Usage Information”). We also collect information about your usage and activity on our Site.

A. Cookies. We may automatically collect information using “cookies.” Cookies are small data files stored on your hard drive by a Site. Among other things, cookies help us improve our Site and your experience. We use cookies to see which areas and features are popular and to count visits to our Site. We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits our Services; and (2) third party cookies, which are served by service providers on our Services, and can be used by such service providers to recognize your computer or mobile device when it visits other sites. Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit  https://www.allaboutcookies.org/ 

B. Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to better assist us in understanding how the Site is used. Google Analytics will place cookies on your computer that will generate information that we select about your use of the Site, including your computer’s IP address. That information will be transmitted to and stored by Google. The information will be used to evaluate consumer use of the Site, compile reports on Site activity for our use, and provide other services relating to Site activity and usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that by doing so, you may not be able to use the full functionality of the Site. The use of cookies by Google Analytics is covered by Google’s Privacy Policy, available at:  https://policies.google.com/privacy.

Information Collected from Other Third Parties

We may receive your Personal Information from third party business partners, such as social media sites, ad networks, and analytics providers. We may also receive your Personal Information from those who refer you to our Site and/or Services.

Use of Information

We use your Personal Information collected for the purposes described in this Policy. Specifically, we may use your Personal Information to:

• operate and improve our Site and Services;

• understand you and your preferences to enhance your experience;

• track, collate, and analyse your use of our Site and Services;

• respond to your comments and questions and provide customer service;

• provide and deliver the products and Services you request;

• to send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;

• communicate with you about promotions, upcoming events, and news about products and Services offered by us or our selected partners; and

• link or combine it with other Personal Information we get from third parties, to help understand your needs and provide you with better service.

Sharing of Information

We do not share your Personal Information with third parties except in the following circumstances:

• Third Party Service Providers. We may share your Personal Information with our third party vendors, consultants, and other service providers who work for us and need access to your information to provide you with products, services, or information that you request. For example, we use Xero Accounting Software (https://www.xero.com/au/legal/privacy/) to manage our accounting, Google Workspaces (https://policies.google.com/privacy) to manage student files, Zoom Video Communications, Inc. (https://zoom.us/privacy) to conduct online classes.

• Other Third Parties. We may share your Personal Information with appropriate third parties if we believe it is necessary, in our reasonable discretion, to (i) comply with laws or to respond to lawful requests and legal processes, including to respond to requests from public and government authorities to meet national security or law enforcement requirements; (ii) protect the rights and property of us, our agents, customers, members, and others including to enforce our agreements, policies and terms of use; or (iii) in an emergency to protect the personal safety of Illuminate Learning 101, its customers, or any person.

• With Your Consent. We may share your Personal Information with third parties where you have provided consent to such sharing.
   

We may also share aggregated anonymous or de-identified information. When we use the term “anonymous data”, we are referring to data and information that does not permit you to be identified or identifiable, either alone or when combined with any other information available to a third party. We may create anonymous data from the Personal Information we receive about you and other individuals whose Personal Information we collect. Anonymous data might include analytics information and information collected by us using cookies. We make Personal Information into anonymous data by excluding information (such as your name) that makes the data personally identifiable to you. We use this anonymous data to analyse usage patterns to make improvements to our Services.

Payment /Card Information

We do not collect, store, or process any payment card information. Instead, we rely on Stripe and Pay Pal to facilitate any payment card transactions. For more information about Stripe’s privacy practices, please see https://stripe.com/us/privacy.

Email Opt-Out and Disabling Cookies

A. Email Opt-Out. You may opt out of receiving promotional emails from us by following the instructions in those emails or sending a message to contact@illuminatelearning101.com.au with your request.  If you opt out, we may still send you emails about your accounts, confirmed sessions, or our ongoing business relations.

B. Disabling Cookies. Most Web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies or reject cookies. Removing or rejecting cookies may affect your ability to use certain features of our Site and Services.

Third Party Sites and Links 

Our Site and Services may contain links to third party sites and features. This Policy does not cover the privacy practices of such third parties. These third parties have privacy policies and we do not accept any responsibility or liability for their sites, features, or policies. Please read their privacy policies before you submit any data to them.

Children’s Information

Our Site and Services may only be used by children under the age of 13 with parent/ carer consent and supervision. Parents are required to set up, monitor, and use the account on behalf of their student. If we learn that we have collected the Personal Information of someone under the age of 13, we will take appropriate steps to delete this information. If you are a parent or guardian of someone under the age of 13 and discover that your child has submitted Personal Information to us, please email privacy@illuminatelearning101.com.au and ask us to remove your child’s Personal Information from our systems.

Information Security 

We take all reasonable organisational, technical, and administrative steps to help protect Personal Information against loss, misuse, unauthorised access, or disclosure. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure.

Changes to This Policy

We may change this Policy from time to time. If we make any changes to this Policy, we will change the “Effective Date” date above. If we make any material change(s) to the Policy, we will post a notice on our Site before such changes(s) take effect. Your continued use of the Site and/or any of our Services after the changes have been made will constitute your acceptance of the changes. Therefore, please read any such notice carefully. If you do not wish to continue using the Site or our Services under the new version of this Privacy Policy, please stop using the Site and our Services.

Contacting Us

If you have any questions about this Privacy Policy, please contact us at privacy@illuminatelearning101.com.au